Privacy Policy

Last updated: 04 March 2026

1. Introduction

This Privacy Policy explains how The Cool Tour Guide (Seychelles), operating the platform hikinginseychelles.com ("we", "us", "our"), collects, uses, stores, and protects your personal data when you access or use our website and services.

We are committed to protecting your privacy and handling your data responsibly and transparently, in accordance with applicable data protection laws.

2. Scope

This policy applies to all personal data collected through our website, booking forms, email communications, and any other interactions you may have with us. It applies to all users of the platform, including visitors, customers, and enquirers.

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide

  • Full name
  • Email address
  • Phone number or WhatsApp contact
  • Country of residence or nationality
  • Accommodation details (for transfers and logistics)
  • Special requirements or health information voluntarily disclosed
  • Any other information you provide via forms, email, or messaging

3.2 Transaction Information

  • Booking details (dates, services, number of participants)
  • Payment records and confirmation references
  • Communication history related to bookings

3.3 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referral source
  • Cookie data (see Section 9)

4. How We Use Personal Data

We use your personal data for the following purposes:

  • To process and manage bookings
  • To communicate with you about your enquiries and reservations
  • To arrange and deliver the services you have booked
  • To process payments and issue receipts or confirmations
  • To comply with legal and regulatory obligations
  • To improve our website, services, and customer experience
  • To ensure the security and integrity of our platform

5. Legal Basis for Processing

We process personal data on the following legal grounds:

  • Contractual necessity — to fulfil bookings and provide the services you request.
  • Legitimate interest — to operate, improve, and secure our platform.
  • Legal obligation — to comply with applicable laws and regulations.
  • Consent — where you have given explicit consent, for example for marketing communications.

6. Sharing of Personal Data

We do not sell your personal data. We may share your data in the following circumstances:

  • With third-party service providers who assist in delivering the services you have booked (e.g. transfer operators, partner guides)
  • With payment processors to complete transactions securely
  • With professional advisors or legal authorities where required by law
  • With hosting and technology providers who support the operation of our platform

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection standards.

7. International Data Transfers

As our services are offered internationally and our platform serves guests worldwide, your personal data may be transferred to and processed in countries outside your country of residence, including Seychelles. We take reasonable steps to ensure that any such transfers are conducted securely and in accordance with this Privacy Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

9. Cookies

Our website uses cookies and similar technologies to ensure essential functionality, improve performance, and understand how users interact with our platform. For full details, please see our Cookie Notice.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we take every reasonable precaution, no method of transmission over the internet or method of electronic storage is 100% secure.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your personal data
  • The right to restrict or object to certain types of processing
  • The right to data portability
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details provided in Section 14.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: